Frequently Asked Questions
Everything you need to know about your Bichota style order
When will my order ship?
Standard orders are processed within 3-5 business days. Please note that pre-order items have specific shipping timelines listed on their product pages.
Do you offer international shipping?
Yes, we ship Karol G official merchandise worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Items must have original tags attached and be in their original packaging.
How do I know which size to choose?
A detailed size guide is available on every product page. Most of our apparel features a standard unisex fit unless otherwise specified in the description.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You may request a change within 1 hour of purchase, but we cannot guarantee modifications after that window.
Is the merchandise limited edition?
Many of our tour collections and special drops are limited edition and will not be restocked once sold out. We recommend grabbing your favorites while they are available.